Novo Shoes Discount Codes 2026

Novo Shoes Shipping Options and Costs

Novo Shoes offers free standard shipping on Australian orders over $79, providing a complimentary delivery option for shoppers building a wider order across heels, boots, flats and accessories. Smaller orders attract a flat shipping fee that is calculated at checkout. Orders are typically dispatched within one to two business days from the Novo warehouse on weekdays excluding Victorian public holidays. Applying a Novo Shoes discount code at checkout can push a smaller basket above the free shipping threshold and avoid the delivery fee.

Returns and Refunds

Novo Shoes accepts online returns within 30 days of purchase for change of mind, provided items are unworn, in original condition and include all packaging, labels and the branded shoebox unmarked and unaltered. Items marked as Final Sale, jewellery and hair accessories cannot be returned for change of mind, although consumer guarantees still apply where required by law. Returns can be lodged through the online returns portal or processed at a Novo Shoes store with proof of purchase. Faulty items can be reported for assessment and remedy based on the standard policy.

Click and Collect

Novo Shoes offers a Click and Collect service that lets shoppers reserve their order online and pick it up from a participating Novo Shoes store, avoiding postal delivery fees altogether. The store locator on the Novo Shoes website lists participating boutiques and their operating hours. Click and Collect orders are usually ready within a short window of being placed, depending on store stock. Combining Click and Collect with a Novo Shoes discount code at checkout is a practical way to maximise savings on a footwear order.

Novo Rewards Loyalty Programme

Novo Rewards is the brand's free loyalty programme, which can be joined online or in-store using only a name and email address. Members receive a $10 welcome reward voucher valid for 60 days from issue, which can be redeemed online or in-store, and a birthday voucher each year provided their full date of birth has been added to their account at least four weeks before. Members can also earn ongoing rewards through their account, with vouchers redeemed at the counter or by entering the member's email at the online checkout. Combining a Novo Rewards voucher with a current Novo Shoes discount code may not always be possible depending on the offer terms.