Step One Discount Codes 2026

Refer A Friend At Step One

Step One's referral programme rewards both the referrer and the referred friend. The referred friend receives 50% off their first pair of socks ($9 off $18), while the referrer earns a free pair of Unisex Crew Socks once the friend completes their purchase. The programme also extends to Boxer Brief underwear, where the referred friend gets 50% off one pair (valued at $14.50, down from $29) and the referrer receives a code for one free pair (valued at $29). Referral discount codes expire 90 days after being issued and are one-time use only. Referred friends must be new customers who have not previously held a Step One account or made a purchase.

Newsletter Sign-Up At Step One

Receiving a discount code for your first order is simple. Step One offers new customers 20% off their first purchase when they sign up for the newsletter. Customers can also benefit from this offer by creating an account and agree to receive recurring automated marketing messages from Step One upon sign-up.

The Comfort Club Loyalty Programme

Step One's loyalty programme, The Comfort Club, is free to join and automatically enrols every account holder at the Purple tier by default — no separate sign-up is required. Members climb tiers based on a rolling 12-month spend window, and tier benefits scale as follows: Purple (free to join) includes free shipping; Silver ($120 spent in 12 months) adds $10 off your next order and early notification of sales; Gold ($300 spent) unlocks a free pair of socks, 20% off your next order, exclusive limited edition drops, and VIP customer support; and Platinum ($450+ spent) rewards members with a free 4-pack valued up to $120 and 30% off their next order, alongside all Gold-tier benefits. All tiers include free shipping and birthday rewards, and members can track their tier and spending progress through their account dashboard.

Returns Information For Step One

Step One offers a 30-day First Pair Guarantee, allowing new customers to receive a full refund or exchange on their first pair if the fit or style isn't right — no questions asked. Beyond the First Pair Guarantee, Step One's return policy lasts 30 days from the date of purchase, and items must be unused and in their original packaging to be eligible. Garments that have been worn cannot be returned due to hygiene reasons, and only regular-priced items qualify for refunds — sale items are non-refundable. Exchanges are limited to defective or damaged products. Customers are responsible for paying their own return shipping costs, and refunds are processed to the original payment method once the returned item is received and inspected. Step One also offers a 12-month warranty on all manufacturer defects, starting from the date of purchase.

Step One Delivery Options

Step One offers free shipping on all Australian orders with no minimum spend. Orders are dispatched within 1–3 business days of being placed, and estimated delivery times vary by region: the Eastern Seaboard (NSW, VIC, QLD) sees metro deliveries in 2–4 business days and rural deliveries in 2–6 business days, while WA and SA see metro deliveries in 3–7 business days and rural deliveries in 3–10 business days. For New Zealand, shipping is free on orders over $200 AUD and $19.95 for orders under $200 AUD, with an estimated 5–15 business day delivery window. International shipping to Asia and other selected regions is free on orders over $300 AUD and $19.95 for orders under $300 AUD, also with a 5–15 business day estimated delivery time. International orders may be subject to import taxes or customs inspections, which are the responsibility of the buyer.

Student Discounts At Step One

Step One offers a 15% student discount verified through their student portal. Students can create a free account, verify their enrolment status in approximately two minutes, and receive a unique discount code to apply at checkout.