Step One Discount Codes 2026

Delivery Options and Costs

Step One offers free shipping on Australian orders through Australia Post, making it easy for customers across the country to receive their bamboo underwear order without an added delivery fee. Orders are dispatched from the Step One warehouse on business days and tracked through to delivery, with a shipping confirmation email issued once the parcel leaves the warehouse. During peak periods and major promotional events, customers should allow additional time for orders to be picked and packed. Applying a Step One discount code at checkout is a useful way to save further on a multi-pack or Bundle order.

30-Day First Pair Guarantee

Step One offers a 30-Day First Pair Guarantee, meaning first-time customers who are not satisfied with the fit or style of their initial pair can either receive a refund or exchange it for another size at no additional cost. This guarantee removes the risk from trying the brand for the first time and reflects the company's confidence in the bamboo viscose formula. For customers who purchased multiple items, any pairs that are still sealed and unopened can also be returned or swapped. A Step One voucher code applied to a first order does not affect eligibility for the guarantee.

Returns Policy

Step One accepts returns and exchanges on unopened, unused Step One items in original packaging, with the return process managed by the customer service team via email or the returns portal on the website. For hygiene reasons, opened underwear packs cannot be returned unless they qualify under the First Pair Guarantee. Warranty claims on manufacturing defects are handled through the same support channel, with photographic evidence usually required before a replacement is issued. Items purchased with a Step One promo code remain eligible for return where they meet the standard conditions.

Step One Rewards Loyalty Programme

Step One runs a Rewards loyalty programme accessible through the Rewards page on the website, where members can earn points on qualifying orders and redeem them against future purchases across the men's and women's ranges. Members also receive access to member-only offers, early sale access and personalised communications. Sign-up is free and completed through an existing or new Step One account. Combining a Rewards balance with a current Step One voucher code is a strong way to save on a full underwear or sleepwear refresh, subject to the terms of each offer.

Student and Graduate Discount

Step One offers a Student and Graduate discount that provides eligible shoppers with a percentage off their order after verifying eligibility through a recognised student verification portal. The discount is typically applied to full-price items across the men's and women's ranges. Verification is completed before the discount is available at checkout. Stacking the student discount with a separate Step One voucher code may not always be possible, depending on the terms of each offer.

Refer a Friend Programme

Step One operates a Refer a Friend programme that rewards existing customers when their referrals make a first qualifying purchase, with a store credit or voucher issued to the referring customer. The referred friend also receives a welcome discount on their first order. Both offers are governed by the Refer a Friend Terms and Conditions available on the Step One website. Combining a Refer a Friend credit with a current Step One promo code may or may not be possible, depending on the specific terms in place.

How to Use a Step One Discount Code

Applying a Step One discount code at checkout is a quick process. Start by browsing the Step One website and adding your chosen men's, women's or gift card items to your basket. When you are ready to check out, look for the discount code entry field on the checkout page. Enter your Step One voucher code exactly as it appears, including any capital letters, and click apply. The discount will be reflected in your order total before you confirm payment. Please note that most Step One promo codes cannot be combined with other offers, and some may require a minimum spend or apply only to selected product categories.