"We ask that anyone engaging with our social media channels shows courtesy, kindness and respect for all other members of our social media communities," the Palace said in a statement.
On the royal family's website, rules for online conduct included a call for comments not to "contain spam, be defamatory of any person, deceive others, be obscene, offensive, threatening, abusive, hateful, inflammatory or promote sexually explicit material or violence" or "promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age," the Sun reported in 2019.
In an October 2020 interview for the Teenager Therapy podcast, Meghan addressed the experience directly, describing it as "almost unsurvivable."
"I'm told that in 2019 I was the most trolled person in the entire world, male or female," she explained. "Now eight months of that, I wasn't even visible. I was on maternity leave or with a baby. But what was able to just be manufactured and churned out, it's almost unsurvivable. That's so big, you can't even think of what that feels like. Because I don't care if you're 15 or 25, if people are saying things about you that aren't true, what that does to your mental and emotional health is so damaging."
Still, this doesn't necessarily mean that Meghan and Harry are done with social media for good. In a recent interview, Harry denied reports that their current step away from such platforms is intended to be permanent.
"We will revisit social media when it feels right for us—perhaps when we see more meaningful commitments to change or reform—but right now we've thrown much of our energy into learning about this space and how we can help," Harry told Fast Company.
This article originally appeared on marie claire U.S.