By Charlotte Discount Codes 2026

Delivery Options and Costs

By Charlotte offers free standard shipping on all Australian orders over $150 AUD, with orders below the threshold shipped for a flat $8 AUD fee. For customers who need their order faster, free express shipping is available on Australian orders over $300 AUD, or $10 AUD flat for orders under. All orders are dispatched from the By Charlotte warehouse in New South Wales Monday to Friday, with orders placed before 1pm AEDT included in the same or next business day dispatch. Applying a By Charlotte discount code at checkout is a useful way to push a smaller order above the free shipping or express thresholds.

Same Day Delivery and Click and Collect

By Charlotte offers Same Day Delivery for Sydney Metro customers on qualifying orders, with rates and eligible suburbs listed on the shipping information page. Click and Collect is also available at select By Charlotte boutiques including Paddington, Emporium and Robina, allowing customers to reserve online and pick up in-store. Both options are typically paused temporarily during major promotional and sale periods to allow the team to focus on peak dispatch. A By Charlotte voucher code can usually be applied alongside these delivery options subject to the specific offer terms.

Returns and Refunds

By Charlotte accepts change of mind returns on eligible full-priced products within 30 days of receiving the order, in line with the Australian Consumer Law. To qualify, items must be unworn, undamaged and returned in their original packaging with all tags attached. Returns can be lodged through the Request a Return portal on the By Charlotte website, with instructions emailed once the request is approved. Engraved items, made-to-order pieces and gift cards are excluded from change of mind returns due to their personalised nature, so customers are encouraged to review specifications carefully before ordering.

Warranty and Care

By Charlotte offers a Warranty Policy on manufacturing defects across its gold vermeil, sterling silver, solid gold and lab-grown diamond ranges, allowing customers to submit claims for genuine faults through the customer care team. In-store jewellery cleaning is also available at participating By Charlotte boutiques, along with a Repair service for eligible pieces. Detailed care information is included with each order and available on the individual product page. A By Charlotte discount code applied to the original order does not affect the standard warranty entitlement.

Layer Now, Pay Later

By Charlotte accepts Afterpay at checkout as a Layer Now, Pay Later option, allowing customers to split their order into four fortnightly instalments rather than paying the full amount upfront. Afterpay conducts its own eligibility check at signup and applies its own repayment schedule. This is particularly useful for customers building a larger layering stack or investing in a lab-grown diamond piece. Combining Afterpay with an active By Charlotte voucher code is a practical way to spread the cost while still applying discounts at checkout.

Engraving and Made to Order

By Charlotte offers professional engraving services on selected pendants and charms, with the option to personalise a piece with a name, date, meaningful word or short message at checkout. Made-to-order pieces including solid gold and diamond styles can also be produced on demand, with lead times listed at the point of order. Customers should note that engraved and made-to-order items are non-returnable under the standard change of mind policy. A By Charlotte promo code may or may not apply to made-to-order items, depending on the specific offer terms.

How to Use a By Charlotte Discount Code

Applying a By Charlotte discount code at checkout is a quick process. Start by browsing the By Charlotte website and adding your chosen jewellery, engravable pendant or gift set to your cart. When you are ready to check out, look for the discount code entry field on the checkout page. Enter your By Charlotte voucher code exactly as it appears, including any capital letters, and click apply. The discount will be reflected in your order total before you confirm payment. Please note that most By Charlotte promo codes cannot be combined with other offers, and some may require a minimum spend or apply only to selected categories.