The 37-year-old royal was there to launch a new UK support line for the charity that uses a network of volunteers from across the country to support parents and caregivers virtually through telephone calls, email and text messaging.
Ms Sarkar, a mother-of-three, said about Kate’s parenting comment: “I think it makes her human, it makes her in touch. She’s a parent, a very active parent, and I think that’s what people like about her.
“Why she’s a great supporter of our service is that she does recognise that families have the same pressures and struggles and she’s no exception. She may have slightly different circumstances to the rest of us but, you know, being a parent is being a parent.”
Deidre, from north London, and her aunt Dawn Daley, told Kate how Family Action had helped them as they struggled to look after Deidre's two children who both have a genetic disorder called neurofibromatosis, People reports.
“When she came in it felt like just another friend,” Dawn says. “She was really nice, she was easy to talk to and interact with us all. And she listened. And when we got emotional she was a bit...you know!
“She was saying we were brave to be able to speak about our stories and come out and speak about what’s happening with us. She was very compassionate. I was scared – should I curtsy, should I say Ma’am. But from the time she walked in, there was this presence and everyone just felt at ease.”
“That royal thing went out the window once she sat down.”
The Duchess of Cambridge also listened to the stories of a group of young carers, who look after fellow family members.
For the occasion, Kate chose a forest green Beulah London dress, which she paired with a matching green belt, green suede pumps and a green clutch. There was more to Kate's dress than meets the eye, however. According to the brand's social media, Beulah London is on a social as well as a sartorial mission to empower women. "Every beautiful garment we sell helps us support vulnerable women through employment," reads the description on Instagram.