While the reality of how bad the situation might get started to sink in, Nicola began to feel faint after not having eaten since departing London. "Breakfast never came. Lunch never came," she recalls. "I was calling and calling, asking, is there something coming? I'd called them so many times."
It was three hours later, when her food still had not arrived, that Nicola began to panic. Eventually, she decided to call the designated medical line to tell them she was feeling unwell not having eaten a proper meal. "Since then, I've had to call them every time to get my meal."
On top of that, Nicola gave directives that she was vegetarian but so far has received only one meal that does not contain meat. "I would much prefer to pay for my own food," she says, only to be told that delivery services will be unavailable for the quarantine period. Friends and family were also not allowed to leave food at the hotel.
The hotel also said it would replenish toiletries, but Nicola has been left without basics like toothpaste. Upon calling several times, she had still not received any, which led her to ask for tampons too.
They still never came.
What is possibly most shocking to Nicola is the information provided prior to the quarantine varies so much from reality. Looking at a pamphlet in front of her she reads to me, bullet point after bullet point of misguided information.
It's the reality that this experience may eventually take its toll on her mental health that Nicola admits is the most terrifying. Her room, which she admits is not terrible considering, does not have a window that opens or a balcony, meaning she'll get no access to fresh air for 14 days.
"I don't think that they've thought about adequate mental health support for people," she says. "There is no psychologist on site. There's no sort of team of people checking on people's wellbeing. They gave us a number for Lifeline and that's it."
"I am genuinely really worried about how this will affect my mental health," she adds.
On day three, a mental health service personnel was assigned who would call daily to check on her wellbeing. She is still awaiting the call.
"I just don't know how this is allowed."